Privacy Policy

Balanced Bandwidth ("Balanced Bandwidth," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://balancedbandwidth.com, contact us, book a consultation, complete an assessment, or otherwise interact with our website and services.

This policy is intended to provide a practical overview of our privacy practices. It is not a contract for services and does not replace any separate agreement we may enter into with a client.

Information We Collect

We may collect the following types of information:

Information you provide

If you contact us, book a consultation, complete an assessment, or send us an email, we may collect information such as your name, email address, phone number, company name, job title, business needs, and any other information you choose to provide.

Website and analytics information

When you visit our website, we may collect information automatically through cookies, tags, pixels, log files, or similar technologies. This may include your IP address, approximate location, browser type, device type, operating system, pages viewed, links clicked, referring website, campaign parameters, and the date and time of your visit.

Business relationship information

If you become a client, prospect, vendor, or business contact, we may collect information needed to manage that relationship, including communications, project details, billing or administrative information, and service history.

How We Use Information

We use information for business purposes such as:

• responding to inquiries and consultation requests;
• providing fractional IT leadership, advisory, assessment, and related services;
• understanding how visitors find and use our website;
• improving our website, content, services, and marketing;
• measuring the performance of campaigns, including links or QR codes used on business cards or other materials;
• maintaining records, managing business operations, and protecting our legal rights;
• detecting, preventing, or addressing security, fraud, abuse, or technical issues;
• complying with applicable laws, regulations, and legal obligations.

Google Analytics and Advertising Features

We use Google Analytics to understand website traffic and how visitors use our site. Google Analytics may collect information such as pages visited, session duration, device and browser information, approximate location, referral source, and campaign tracking parameters.

We may enable Google Analytics Advertising Features, including Google signals, demographics and interests reporting, remarketing, or similar features. When these features are enabled, Google may use signed-in Google account data, advertising cookies, device identifiers, and similar technologies to provide aggregated insights, cross-device reporting, advertising measurement, and audience features.

Google Analytics does not provide us with names, email addresses, or individual Google account identities through these reports. Reports are generally aggregated.

You can learn more about how Google uses data from sites that use its services at Google's partner sites policy.

You can manage Google advertising settings at Google Ad Settings. You can also use the Google Analytics opt-out browser add-on.

Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, tags, and similar technologies to operate the site, measure usage, remember preferences, improve performance, and support analytics or advertising features.

Most browsers allow you to block, delete, or manage cookies through browser settings. If you block cookies, some parts of the site may not function as intended.

How We Share Information

We may share information with:

• service providers who support our website, hosting, analytics, scheduling, email, business operations, or client services;
• professional advisors, such as attorneys, accountants, consultants, or insurers;
• authorities, courts, regulators, or other parties when required by law or necessary to protect rights, safety, or security;
• parties involved in a business transaction, such as a merger, sale, reorganization, or transfer of assets;
• other parties with your consent or at your direction.

We do not sell personal information in the ordinary sense of exchanging it for money. Some privacy laws may define certain analytics or advertising technology uses as "sharing" or "selling" personal information. Where those laws apply, you may have rights to opt out.

Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage business records, comply with legal obligations, resolve disputes, and enforce agreements.

Google Analytics data is retained according to the retention settings configured in our Google Analytics account and Google's applicable policies.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no website, system, or transmission method is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

Depending on where you live and the nature of your relationship with us, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to object to certain processing or opt out of certain analytics, advertising, or data-sharing activities.

To make a privacy request, contact us at info@balancedbandwidth.com. We may need to verify your request before responding.

You can also control some tracking technologies directly through your browser, device settings, Google advertising settings, or the Google Analytics opt-out browser add-on.

California and Other U.S. State Privacy Rights

Some U.S. state privacy laws provide residents with specific rights regarding personal information. These rights may include the right to know what personal information is collected, request deletion or correction, obtain a copy of personal information, and opt out of certain targeted advertising, sales, or sharing.

If these laws apply to your interaction with us, you may exercise your rights by contacting us at info@balancedbandwidth.com. We will not discriminate against you for exercising privacy rights available under applicable law.

International Visitors

Balanced Bandwidth is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. These countries may have privacy laws that differ from those in your location.

If required by applicable law, we will rely on appropriate legal bases for processing personal information, such as your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.

Children's Privacy

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

Third-Party Links

Our website may link to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. Review their privacy policies before providing information to them.

Changes To This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above indicates when this policy was last revised. Changes are effective when posted unless otherwise stated.

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