About Balanced Bandwidth

Technology leadership across real-world business environments

Balanced Bandwidth brings enterprise-level technology leadership experience to small businesses without adding unnecessary complexity.

Brian has led technology work across insurance, construction, merchandise and ecommerce fulfillment, healthcare, government, and financial services environments.

Proven Experience

25+ yearsin technology

10+ yearsin technology leadership

2,000+employees
supported

$6M+annual technology budget ownership

$200K+annual savings generated

$20K/monthoperating cost reduction

Cross-Industry Experience

Practical technology leadership shaped by different operating realities

The value is not just years in IT. It is experience seeing how technology decisions affect operations, risk, customers, employees, vendors, budgets, and leadership confidence across very different businesses.

Financial Services

Scaled technology operations through growth from approximately 550 to 2,000+ employees across service desk, infrastructure, cybersecurity, telecom, vendors, facilities, compliance, and budget ownership.

Insurance

Led service desk improvements, KPI reporting, compliance support, SOP maturity, disaster recovery planning, and customer-facing support improvements in a regulated environment.

Construction

Supported technology in a construction-affiliated business environment connected to multiple operating companies, with emphasis on reliable systems, access, communication, field coordination, and operational continuity.

Merchandise, Ecommerce & Fulfillment

Improved technology operations across Shopify, warehouse and inventory workflows, design, production, customer service systems, Microsoft 365, Jira Service Management, and change management.

Healthcare

Built and led a 13-person Service Desk, strengthened KPI reporting, evaluated ITSM needs, and planned expanded support coverage for more consistent operations.

Government

Improved municipal IT service delivery for 500+ users across 12 sites, including stronger Help Desk practices, knowledge resources, endpoint governance, and user support.

Proof In Practice

Specific business problems, practical actions, measurable results

These examples show the kind of technology leadership Balanced Bandwidth brings to smaller businesses: root-cause thinking, operational discipline, plain-language communication, and attention to measurable business impact.

Financial Services / high-growth operations

Scaling Technology During Rapid Growth

Challenge: A growing company expanded from about 550 to more than 2,000 employees, increasing pressure on support, infrastructure, vendors, planning, and budget discipline.
Action: Scaled Service Desk and Infrastructure operations, clarified escalation paths, improved vendor accountability, set support expectations, and brought more structure to planning and budget ownership.
Result: Supported business growth while improving service continuity and transparency, including more than $200,000 in annual savings.
Why it matters: Growing businesses need technology operations that scale before IT becomes a bottleneck.

Financial Services / business-critical operations

Turning Network Instability Into Business Confidence

Challenge: Recurring network instability affected productivity and created risk for revenue continuity.
Action: Analyzed incidents, vendor activity, infrastructure condition, ownership gaps, and business impact, then led a modernization effort using HA FortiGate firewalls, Meraki switching, Aruba wireless, redundant ISPs, and better documentation.
Result: No further network connectivity-related issues occurred for the remainder of tenure.
Why it matters: Reliable technology comes from solving root causes, not repeatedly treating symptoms.

Insurance / customer-facing operations

Reducing Recurring Support Demand

Challenge: A recurring website registration issue was creating more than 200 calls per month.
Action: Used ticket data and business conversations to identify the root cause, then partnered with Development to remove the friction point.
Result: Reduced that call driver from more than 200 calls per month to zero.
Why it matters: Good IT reduces recurring business friction, not just ticket response time.

Government / municipal operations

Improving Support for Distributed Teams

Challenge: A municipal environment needed better IT support for 500+ users across 12 sites.
Action: Built and led Help Desk support, improved ITSM and ITIL practices, strengthened knowledge resources, and improved endpoint governance.
Result: Improved support availability by 300% and user satisfaction by more than 35%.
Why it matters: Distributed teams need dependable support models that employees can actually rely on.

Insurance / regulated operations

Reducing Cost While Improving Resilience

Challenge: The business needed stronger resiliency, backup, monitoring, disaster recovery, business continuity planning, and lower operating cost.
Action: Consolidated and migrated eight full racks of hosted data center equipment, implemented monitoring and backups, updated the disaster recovery plan, and coordinated annual DR/BCP testing.
Result: Reduced IT operations costs by more than $20,000 per month while improving resilience and audit readiness.
Why it matters: Cost control and reliability can improve together when the work is planned around business risk.

Merchandise / ecommerce / fulfillment

Supporting Revenue-Critical Ecommerce and Fulfillment Workflows

Challenge: Technology supported Shopify, warehouse and inventory workflows, design, production, customer service, Microsoft 365, and network infrastructure.
Action: Implemented Jira Service Management, created SOPs, introduced change management, and improved visibility into service demand.
Result: Reduced downtime by 15%.
Why it matters: Technology improvements should support orders, operations, customers, and revenue workflows.

Financial Services / cloud-first operations

Strengthening Access, Security, and Onboarding

Challenge: Fast hiring and cloud systems required stronger access governance and better employee lifecycle coordination.
Action: Implemented JumpCloud, MFA, SSO, and integrations with more than 15 enterprise applications, while partnering with HR on onboarding and offboarding alignment.
Result: Improved access consistency, reduced onboarding and offboarding friction, and strengthened data security.
Why it matters: Small businesses can reduce access risk while making employee and vendor changes easier to manage.

Small Business Focus

Enterprise lessons without enterprise complexity

Most small businesses do not need enterprise complexity. But they do benefit from enterprise lessons.

Balanced Bandwidth helps business owners avoid unreliable systems, unmanaged vendors, weak access controls, tool sprawl, unclear support paths, unnecessary costs, and poor documentation.

The Goal

Technology that fits how the business actually works

The goal is to make technology more stable, secure, easier to manage, and better aligned with how the business actually operates.

Need senior IT leadership without a full-time executive hire?

Let's clarify your priorities, risks, vendors, roadmap, and next best move.

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