Is your MSP actually performing?
Most MSP relationships drift into autopilot. Tickets get closed, invoices get paid, and “everything is fine” becomes the default answer to every question. This assessment scores your MSP across seven indicators that distinguish genuine strategic partnership from operational maintenance — so you can see exactly where the relationship is delivering and where it isn’t.
0 of 7 questions answered
1. Has your MSP conducted a formal technology business review with your leadership team in the past 6 months?
A QBR or TBR is the minimum signal that your MSP is thinking about your business, not just your tickets.
2. Does your MSP proactively notify you of upcoming contract or license renewals before they auto-renew?
Passive renewals are a common source of overspend. Proactive notification is basic account management.
3. Can your MSP give you a specific answer about your top 3 security risks right now — specific to your environment, not generic advice?
An MSP that can only report on patch compliance is not giving you a risk picture. A strategic partner can.
4. When a recurring issue gets resolved, does your MSP provide a root cause and a plan to prevent it from returning?
Repeat tickets are the clearest signal of surface-level fixes rather than real resolution.
5. Has your MSP made at least one proactive recommendation in the past 90 days that was not triggered by a ticket, incident, or renewal?
Proactive recommendations indicate your MSP is thinking about your roadmap, not just your queue.
6. Does your MSP document the changes they make to your environment in a way that is accessible to you?
Your documentation should be yours. If it lives only in the MSP's systems, you do not actually own your own IT record.
7. If you switched MSPs tomorrow, could you do so without a significant disruption to operations or loss of institutional knowledge?
Healthy MSP relationships build independence. Unhealthy ones build dependency.